SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at inquiry@mysuka.com.my within 12 hours upon your order submission.
Tracking Number
Once goods is picked up by our shipping partner, the tracking ID for the package will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.
CANCELLATION, AND REFUND POLICY
Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at Inquiry@mysuka.com.my.
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment
Return Policy
Returns and Refunds Policy
- All Sales are Final At MYSUKA, we take pride in the quality of our products. Please be advised that all sales are final. We do not offer returns, exchanges, or refunds for “change of mind,” incorrect size selection, or buyer’s remorse.
- Damaged or Defective Items The only exception to our “No Return” policy is for items that arrive damaged or are defective due to a manufacturing error.
- You must notify us at Inquiry@mysuka.com.my within [48/72] hours of delivery.
- Please include your order number and clear photographic evidence of the damage.
- If the claim is verified, we will, at our discretion, provide a replacement or a store credit.
- Cancellations Once an order is placed, it is processed immediately for shipping. Therefore, we cannot accommodate order cancellations once the “Purchase” button has been clicked.
TERMS & CONDITIONS
- General Provisions
By placing an order on MYSUKA, you agree to these Terms and Conditions. These terms apply to all visitors, users, and others who access or use our Service. We reserve the right to update these terms at any time.
- International Pricing & Payments
- Currency: All prices are listed in MYR. Your bank or credit card provider may apply currency conversion fees for which we are not responsible.
- Price Adjustments: We reserve the right to change prices or cancel orders due to technical errors or foreign exchange fluctuations.
- Customs, Duties, and Taxes (Import Policy)
As the importer of record, the customer is responsible for ensuring the product can be lawfully imported to the destination country.
- Payment Responsibility: Your order may be subject to Import Duties, Value Added Tax (VAT), Goods and Services Tax (GST), and Customs Clearance Fees. These are not included in our product or shipping prices.
- Collection: These fees are usually collected by the customs to an email or phone notification, or it may be collected by your local post office at the time of delivery.
- Compliance: We will not misrepresent the value of goods or mark items as “Gifts” to circumvent local laws, as this is a violation of international trade regulations.
- Shipping & Risk of Loss
- Delivery Estimates: Shipping times are estimates and are not guaranteed. We are not liable for delays caused by customs clearance processes or local postal services.
- Transfer of Risk: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
- Return & Refund Policy (Overseas Orders)
- Return Window: Returns must be initiated within 14 days of receipt.
- Return Shipping: The customer is responsible for all return shipping costs, including insurance and tracking. Original shipping fees are non-refundable.
- Refused Deliveries: If you refuse a package due to import duties or any other reason, and the package is returned to us, or If the package is abandoned by the carrier due to non-payment of taxes, no refund will be issued.
- Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.
PRIVACY POLICY
Your Privacy
We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.
Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of MYSUKA.
All MYSUKA members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting ‘Your Details’ in ‘Your Account’ on the MYSUKA website. You can access ‘Your Account’ once you register and login. Or click on the ‘unsubscribe’ link in any email communications which might we send you.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit MYSUKA, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. MYSUKA uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.
Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
- In the event that MYSUKA sells or buys any business or assets.
- If MYSUKA or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of FVSB, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking Your Details
If you wish to verify the details you have submitted to MYSUKA you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.
Contacting Us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the MYSUKA team, who will be delighted to answer any questions you may have.